Received a billing statement which stated that the prior month's bill was unpaid and there was a late charge.
Had to call in twice and send in proof of payment twice to get someone to mark that bill as paid. Their endorsement is clearly marked on the back of the check in question.
I have already paid two unwarranted late fees on this, just to get it to go away and have called at least seven times to have the late fees removed but they continue showing up on the bills.
I will call again but will consider pushing our company to use another service.
Monetary Loss: $30.